RETURN

UPCYCLED HAND MADE ITEMS:

To reduce waste, we do not offer returns.
Each additional shipment increases emissions — and our goal is to lessen our environmental footprint, not contribute to it.

We encourage you to review the size guide and product images carefully before placing your order.
If you need help choosing the right fit or have any questions, feel free to reach out at info@stergoed.com

MADE- TO-ORDER APPAREL:

All of our apparel are carefully made to order, therefore we do not accept refunds or returns. However, if the item arrives damaged, please contact us with photos of the damaged item, and we will arrange a replacement or refund as soon as possible.

REPORT AN ISSUE WITH RECEIVED APPAREL PRODUCT:

If you received a faulty apparel product, contact us via e-mail and include the following to submit a claim:

- Order number 

- Submit clear photos of the full garment and close up photos of the issue

- Clear description of the issue(s) with the product or print

If we deem the item faulty, we will attempt to deliver a replacement for the faulty item. If a redelivery is not possible, you will be provided a full refund of the price of the product. We will attempt to refund the applicable amount using the same method used to make the payment. If your payment method is invoice you will receive a credit note that can be deducted for your next transfer.

All sales are final unless they arrive faulty or damaged. If so, please email info@stergoed.com and we will work out a solution.